About Return And Refund

• If you are not satisfied with your purchase, you can exchange the item.The buyer is responsible for all further shipping fees. 

• If you encounter any situation, or any unsatisfactory situation, please do not open the dispute, please contact our customer service to explain the problem you have encountered, we will solve it.

• If the products have any problem,pls contact us within 24 hours after receipt. 

• Please Note:Returned item has to be new and in original condition.

• Should returns be required.

1. Contact us via message or email or trade manager.

2. Provide as much detail as possible about the problem you are having.

3. Return the item for the agreed exchange or refun.

About us

• Truelove pet is the most professional manufacturer of pet products for more than 10 years in China.

• Truelove brand has been an industry leading manufacture of pet behavior, containment and lifestyle products for more than 10 years,helping millions of people and pets. 

• We can offer OEM service for your own design.